ISO/IEC 20000-1:2011 can be used by:
- an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;
- an organization that requires a consistent approach by all its service providers, including those in a supply chain;
- a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
- a service provider to monitor, measure and review its service management processes and services;
- a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;
- an assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO/IEC 20000-1:2011.
Download
ISO 20000-1:2011
https://mega.co.nz/#!40BA1LYZ!JQaahZ3DjM6xejBDGtxXn96MO6TVCBBPqhelG32OqSo
ISO 20000-2:2012 (Fake)
https://mega.co.nz/#!Z84BXSYa!KDT7uEqtqPBDdqqc4SbsZDdfFpoZuRxfPWFWKcfhKfI
Different version 2005 to 2011
https://mega.co.nz/#!FgQC0IhZ!OFDglAUTJGaciT7W-x8dEx3CfaJy4ZnPzj2zTrST4Z8
Source :
http://rungga.blogspot.com/2013/04/download-iso-20000.html
